Legal
Privacy Policy
Effective Date: 08/01/2023
This Privacy Policy outlines the practices and policies for the
collection, use, and disclosure of personal information when you visit
and interact with www.shopthewaveonline.com ("we," "our," or "us"). Your
privacy is of utmost importance to us, and we are committed to
protecting the information you provide to us. By accessing or using our
website, you consent to the practices described in this Privacy Policy.
**Information We Collect:**
We may collect certain personal information from you when you visit our
website, including but not limited to:
1. **Information You Provide:** We may collect information you
voluntarily provide to us, such as your name, email address, postal
address, and any other information you provide when submitting forms or
contacting us.
2. **Automatically Collected Information:** We may automatically collect
certain information about your visit to our website, such as your IP
address, browser type, device type, and other browsing-related
information.
**Use of Information:**
We may use the collected information for the following purposes:
1. To respond to your inquiries and provide customer support.
2. To personalize your experience on our website.
3. To improve our website and enhance user experience.
4. To send periodic emails, newsletters, or promotional content (you can
opt-out at any time).
5. To monitor and analyze the usage patterns and trends on our website.
**Disclosure of Information:**
We do not sell, trade, or transfer your personal information to third
parties without your consent. However, we may disclose your information
under the following circumstances:
1. **Service Providers:** We may share your information with trusted
service providers who assist us in operating our website and conducting
business activities. These service providers are obligated to keep your
information confidential.
2. **Legal Requirements:** We may disclose your information if required
by law, legal process, or governmental request, or to protect our
rights, privacy, safety, or property.
**Cookies and Tracking:**
Our website may use cookies and similar tracking technologies to enhance
your browsing experience and collect information about your
interactions. You can control cookies through your browser settings or
other mechanisms.
**Third-Party Links:**
Our website may contain links to third-party websites. We are not
responsible for the privacy practices or content of these websites. We
encourage you to review the privacy policies of any third-party sites
you visit.
**Children's Privacy:**
Our website is not intended for children or anyone under the age of 18.
We do not knowingly collect or store information from children or anyone
under the age of 18.
**Security:**
We implement reasonable security measures to protect the information we
collect. However, no data transmission over the internet or electronic
storage method can be guaranteed to be 100% secure.
**Changes to this Privacy Policy:**
We reserve the right to update or modify this Privacy Policy at any
time. The effective date will be updated accordingly. We encourage you
to review this Privacy Policy periodically for any changes.
**Contact Us:**
If you have any questions or concerns about this Privacy Policy, please
contact us at customerservice@shockwavetoys.
By using our website, you signify your acceptance of this Privacy
Policy. If you do not agree to this policy, please do not use our
website.
This Privacy Policy is effective as of 08/01/2023.
The prices of the items featured on this website are exclusive to this
site only
and do not extend to the same or similar products in our physical
locations
**Return Policy**
Thank you for shopping with us at Shopthewaveonline.com. We strive to
provide you with high-quality products and excellent customer service.
Please take a moment to review our return policy below:
**1. Eligibility for Returns:**
Unfortunately, due to the nature of our items, we are unable to accept
returns or exchanges for adult products. This policy is in place to
ensure the health, safety, and privacy of all our customers.
**2. Defective or Damaged Items:**
In the rare event that you receive a defective or damaged product,
please contact our customer service within [number of days] days of
receiving the item. We will promptly assist you in resolving the issue,
whether through a replacement, repair, or other suitable solution.
**3. Incorrect Items:**
If you receive an item that is different from what you ordered, please
notify us within [number of days] days of receiving the product. We will
arrange for the correct item to be sent to you or offer an appropriate
resolution.
**4. Refunds:**
Refunds will be issued for eligible products in accordance with our
policy. For items that are eligible for a refund, please allow [number
of days] days for the refund process to be completed once the returned
item is received and inspected.
**5. Non-Returnable Items:**
Aside from adult products, certain other items may also be
non-returnable for reasons such as hygiene or safety. These items will
be clearly indicated on the product pages.
**6. Return Process:**
To initiate a return or report an issue, please contact our customer
service at CustomerService@shockwavetoys.
through the necessary steps and provide you with a return authorization
if applicable.
**7. Conditions for Returns:**
Returned items must be in their original packaging, unused, and in the
same condition as when they were received. Any signs of wear or damage
may result in the return being declined.
Please note that this policy is subject to change at our discretion. We
recommend checking our website for the most up-to-date version of our
return policy.
Thank you for your understanding and cooperation. If you have any
questions or concerns, please don't hesitate to reach out to our
customer service team.
**Terms of Service**
Welcome to www.shopthewaveonline.com We're delighted to have you as a
valued customer. Before you begin shopping on our platform, please
review our Terms of Service to ensure a smooth and enjoyable experience.
By using our website and making purchases, you agree to abide by the
following terms:
**1. Account Creation:**
To make a purchase, you may need to create an account on our website.
You are responsible for maintaining the confidentiality of your account
information, including your password, and for all activities that occur
under your account.
**2. Age Requirement:**
By using our website, you confirm that you are of legal age to enter
into binding contracts and make purchases. For certain products, like
adult items, you must be of a specific age to purchase them. It is your
responsibility to adhere to these age requirements.
**3. Product Information:**
We strive to provide accurate product information, including
descriptions, images, and pricing. However, we do not guarantee that all
information is error-free. If you encounter any discrepancies, please
contact our customer service for clarification.
**4. Order Acceptance:**
Upon placing an order, you will receive an email confirmation
acknowledging your purchase. This email does not constitute acceptance
of your order; it is an acknowledgment that we have received it. We
reserve the right to cancel any order for reasons including but not
limited to product availability, inaccuracies in product information, or
suspicion of fraudulent activity.
**5. Payment:**
We accept various forms of payment, as indicated on our website. By
providing payment information, you represent and warrant that you have
the legal right to use the payment method you provide. All transactions
are processed securely, and your financial information is protected.
**6. Shipping and Delivery:**
We will make every effort to ensure your products are shipped and
delivered in a timely manner. Shipping times may vary based on location
and product availability. Please review our Shipping Policy for more
details.
**7. Returns and Refunds:**
Our Return Policy outlines the terms for returns, exchanges, and
refunds. Certain items, including adult products, are non-returnable.
Please review the Return Policy for a comprehensive understanding of our
process.
**8. Intellectual Property:**
All content on our website, including images, text, logos, and graphics,
is protected by copyright and other intellectual property laws. You may
not reproduce, distribute, or modify any content without our explicit
permission.
**9. Privacy:**
Your privacy is important to us. Please review our Privacy Policy to
understand how we collect, use, and protect your personal information.
**10. Changes to Terms:**
We reserve the right to modify these Terms of Service at any time.
Changes will be effective upon posting on our website. It is your
responsibility to review the terms periodically for updates.
**11. Contact Us:**
If you have any questions, concerns, or inquiries, please don't hesitate
to contact our customer service team at
CustomerService@shockwavetoys.
Thank you for choosing www.shopthewaveonline.com. We're here to provide
you with a pleasant shopping experience and exceptional service.
Sincerely,
The Shockwave Team